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The work that keeps repeating itself isn't supposed to.

I work across two areas, Process, Automation & Software, and People Leadership. Every engagement starts with a free operations audit: a straight conversation about what's going on, followed by a clear proposal with options.

Pillar One

Process, Automation & Software

Staff spending hours each week on tasks that shouldn't exist, or shouldn't be manual. Data entry that nobody trusts, reports assembled from three different spreadsheets, approvals stuck in someone's inbox. Sometimes the fix is a workflow tweak. Sometimes it's a custom tool. Sometimes it's that the website is the thing losing you leads before you even hear about them.

I don't write a report telling you what to change. I build the fix. Pillar One covers the full spectrum, workflow automation on tools you already own, integrations between those tools, custom tools built when nothing off-the-shelf fits, and custom websites. Your team owns the result at handover.

What this includes

  • Process mapping and workflow analysis
  • Automation on the tools you already pay for, including your CRM, with AI where it actually saves time
  • Integrations between the tools you already run
  • Custom internal tools and small portals (when off-the-shelf doesn't fit)
  • Custom websites you own outright, hosted in Melbourne, built to load fast on a phone
  • Standard operating procedures your team can follow
  • Staff walkthrough and onboarding on new processes
  • Change management, so the new way sticks

When it needs to be built from scratch

For some engagements the right fix isn't a tweak to something you already own. It's a custom tool or a new website. Same audit, same diagnostic approach, bigger canvas. Custom builds start at $5,500 for a marketing site, and go up from there for client portals and internal tools. You own the code, it's hosted in Melbourne, and I guarantee a score of 95 or more on Google's Lighthouse speed test.

Outcomes

Time back. Cleaner data. Fewer errors. Documented processes that don't live in one person's head. A website that converts the leads it's costing you. Internal tools that fit how your team works. And your business running without everything going through you.

Track record

For four years I ran CSIRO's automation team. A lot of that job was making sure an update could go live without breaking something people relied on. Once every change followed the same agreed process, failed releases fell by 78%. A small practice has fewer moving parts, and the method is the same.

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Pillar Two

People Leadership & Team Development

Managers promoted for technical skill, not trained to lead. Unclear expectations. Conversations that keep getting avoided. Staff that "didn't work out", with no clear onboarding process to begin with.

I train your managers to build healthy teams that work for everyone. Managers with easier jobs, staff who enjoy the work, and a business that performs because of it. It comes from running teams myself, most recently four years leading CSIRO's automation team. Nobody left the organisation in that time; the people who moved on did so on promotion, after I'd coached and trained them into those roles.

What this includes

That last one has become its own conversation since the regulations commenced in December 2025. There's a fuller write-up of what psychosocial safety actually asks of a small business, including the eleven hazards WorkSafe names and a free checklist.

Outcomes

Managers who lead with confidence. Teams that communicate openly. Lower turnover. And a workplace where people know what's expected and feel safe raising concerns.

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Roughly what engagements cost

Every engagement starts with the free audit, no commitment. After that, most fit one of these shapes. Final pricing is in the written proposal, scoped to your situation.

  • Custom websites from $5,500 for a marketing site; higher for internal tools and portals depending on scope.
  • Workflow automation builds typically $3,000–$8,000 per build, depending on number of systems and complexity.
  • Leadership coaching typically $2,000–$6,000 across a 3–6-month engagement, fortnightly sessions.
  • Manager training programs from $1,800 (half-day workshop) to $4,500 (full-day Leadership Fundamentals).

Most clients start with one project, see whether it lands, and decide from there. No retainer required.

Every engagement follows the same path

Tell me what's going on.

Every engagement starts with a conversation. The audit is free. Three quick questions is enough to start.

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